Frequently Asked Questions
All Your Questions Answered at vb345
From opening an account to bonuses, deposits and withdrawals, and responsible gaming — find detailed information on everything.
If you have a question about vb345, you have come to the right place. This page organises the most common questions from players in Bangladesh into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find an answer, our 24/7 live chat support is always here for you.
All Questions and Answers
Account and Registration
Account Questions
To open an account at vb345, you need an active mobile number and a valid email address. During registration you will need to provide your full name, date of birth, and preferred payment method. If all details are entered correctly, your account will be activated within a few minutes.
Yes, you must be at least 21 years old to play at vb345. This is a legal and ethical requirement. Proof of age may be requested during account verification. Any account opened by someone under 21 will be cancelled and any deposited funds will be returned.
No, each user may only hold one account. Opening multiple accounts is a violation of vb345 rules and may result in all accounts being permanently closed. If you cannot access your existing account, please contact us via live chat.
Click the "Forgot password?" link on the vb345 login page. Enter your registered mobile number or email and use the OTP code to set a new password. The entire process is completed within a few minutes. If you have any issues, get help via 24/7 live chat.
Before withdrawals above a certain amount, vb345 may request a copy of your national ID card or passport to verify your identity. This is a standard security measure that keeps your account safe. All documents are sent over an encrypted connection and are not shared with any third party.
Deposits and Withdrawals
Payment Questions
Deposits from bKash to vb345 are generally instant — in most cases the funds are added to your account within 1 to 5 minutes. There may be a slight delay during peak banking server hours, but this is rare. The minimum deposit amount is ৳200.
Withdrawals from vb345 are usually completed within 30 minutes to 3 hours. Withdrawals via bKash, Nagad, and Rocket are the fastest. Bank transfers may take a little longer. The minimum withdrawal amount is ৳1,000.
vb345 currently supports bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit across all methods is ৳200 and the minimum withdrawal is ৳1,000. New payment methods may be added in the future.
vb345 does not charge any fees on deposits or withdrawals. However, bKash, Nagad, or your bank may apply their own transaction fees — this depends on the respective payment provider's policies. It is worth checking the terms of the relevant service before making a transaction.
Log in to your vb345 account, go to the "Deposit" option, and select Nagad. Follow the instructions displayed and send the payment to the specified number from the Nagad app. If all steps are completed correctly, any amount of ৳200 or more will be credited within a few minutes.
Games and Rules
Gameplay Questions
vb345 offers live and pre-match betting on BPL, IPL, and other cricket leagues. After logging in, go to the Cricket section, select the match you want, and set your stake after reviewing the odds. Verify all details before confirming your bet. Some markets may close once the match starts.
RTP stands for Return to Player — it is the average rate at which a slot game pays back over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — however this is a statistical average, not a guarantee for any individual session. All games at vb345 ensure fair play.
Yes, vb345 is fully mobile-friendly. The site works smoothly on any modern Android or iOS browser — no separate app download is needed. All features including slots, live casino, and cricket betting are available on mobile.
Yes, vb345's live casino section features real-time streaming games from world-class providers such as Evolution Gaming and Ezugi. Trained dealers run the games live in front of a camera and players can interact via chat.
Aviator by Spribe is a crash game. A plane takes off and a multiplier keeps increasing. You must "cash out" before the plane crashes. The longer you wait to cash out, the higher the win, but the risk also increases. It is fast-paced and thrilling.
Bonuses and Promotions
Bonus Questions
After registering at vb345, a 100% welcome bonus is available on your first deposit, up to a maximum of ৳8,000. This means if you deposit ৳8,000, you will receive an additional ৳8,000 as a bonus. The bonus must be claimed on your very first deposit after registration.
The wagering requirement for the vb345 welcome bonus is just 10x. This means once you have wagered 10 times the bonus amount you can withdraw your winnings. This is among the lowest requirements in the market, reflecting vb345's player-friendly approach.
vb345's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. The more you play, the higher the tier you reach. Weekly cashback goes up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Higher tiers also receive priority support and special offers.
vb345's VIP cashback is calculated every week and credited to your account at a set time. The cashback amount depends on your VIP tier and your weekly betting activity. For more details, check the Promotions section of your account or ask via live chat.
No, bonus balance cannot be withdrawn directly. For the welcome bonus, the 10x wagering requirement must be met first. After that, any winnings earned from the bonus are converted to regular withdrawable balance. Check the terms and conditions page for the specific conditions of each bonus.
Security and Responsible Gaming
Security Questions
Yes, vb345 uses the highest standard of SSL encryption to keep all personal and financial information secure. Your payment details are never shared with any third party. Our systems undergo regular security audits.
vb345 believes in responsible gaming. Players can set daily, weekly, or monthly deposit limits for themselves. A temporary break or self-exclusion request can be made if needed. Contact us via live chat or visit the responsible gaming page for support.
When self-exclusion is activated, your account is deactivated for a specified period or permanently. During this time you will not be able to log in or place bets. The exclusion period can range from 30 days to permanent, according to your needs. This request can be made via 24/7 live chat.
If you notice any unauthorised login or suspicious transaction on your account, contact vb345's 24/7 live chat immediately. Our security team will investigate promptly and, if necessary, temporarily lock the account. Never share your password with anyone.
vb345 uses content only from reputable game providers — established brands such as Pragmatic Play, Spribe, Evolution Gaming, JILI, and PG Soft. The RNG (Random Number Generator) of these providers is independently audited, so every outcome is completely unbiased and fair.
Still have questions? Contact support
Our skilled support team is available in Bengali 24 hours a day, 7 days a week. Come to live chat or send us an email — you will get a quick answer to any question.
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